How many of you have been having trouble with your Verizon (formerly Alltel) service? I've noticed over the past month or so that the signal goes out on a fairly regular basis. It usually happens late at night, but sometimes happens during the day too. The bars go to one, none, or no service in areas of town where there is normally a full strength signal. As a customer, I have been unable to get any straight answers from the company. I also tried calling as a reporter for KTAB/KRBC and didn't get any response.
I'm writing this to find out what your experience has been. I'm sure it's a network outage because all of our phones at the station go out (and come back) at exactly the same time.
I'm just as stumped as all of you probably are. I hope to report the cause and fix of the problem ASAP. Post your reply describing any problems you've been having. I think it's happening across the Big Country. I'm curious to find out how wide-spread the problem is.
One thing the company did tell me is to have all of you call customer service. If more people call, it makes it easier for them to track the problem down. You have to call from a phone other than the one having problems, though, because they will want to do some troubleshooting. They can't do that if you are talking to them on the phone in question.
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yeah mine has been going out every evening, and then it will periodically go out during the day as well. and it'll come in spurts to give me text messages missed calls and voicemails then go out again!
ReplyDeleteyes it has happened to me so much i first thought it was my phone on the blink.but after calling and calling them i could not get any help from verizon so i just quit paying for the service.
ReplyDeleteI use to have Verizon/Alltel service..., but then my bill was becoming outrageously high, I would call in and customer service would tell me that it was due to roaming fees. So then when I stated to them that I had been Abilene the whole time, they checked into the problem and indeed I was not lying... They tried to fix the problem, then it started to began every two months my phone bill would be $2,000 plus and everytime I would call in..., it was ridiculus. I mean no cell phone company in their right mind would let a customers cell phone bill get that high...Finally the last time it happened customer service told me that I would have to pay $600 dollars and some change... I was like okay if I was a fool I would pay that...Needless to say I had them turn off service... that is non-sense for a cell phone company to have service like that.. I NEVER liked Verizon wireless and when Alltel switched if I would not have just signed a contract I would have let the service go.. Verizon is always having problems and they dont ever seem to get nothing fixed. I'm really glad to know that other people are starting to see that.
ReplyDeletei have the same problem what happen to the whole 3 g service bull crap. once my contract is up iam switching.
ReplyDeletemy phone has been doing the same thing in the evenings and I am grateful to know that it is not my phone but my service I was fixing to go buy a new phone to try and fix the problem
ReplyDeletemine has been going out as well normally about 9 or 11
ReplyDeleteI can't stress the importance of continuing to call customer service each time it happens. Even though they seem unhelpful, the more we as customers continue to file complaints, the more likely we are to see a resolution. I would also suggest filing a complaint with the Better Business Bureau at www.bbb.org Make sure the complaint is about the national Verizon office, not a local store. My complaint went through the Trenton, New Jersey BBB office (that's where Verizon is located). Again, more complaints made on the same issue by different customers means a fix is more likely - and more timely.
ReplyDeleteOh yeah...and when you do talk to customer service, it is generally more helpful to ask for a supervisor. It also helps a lot when you have the names and numbers of all your friends who are on Verizon. That way you can tell them what I did...that 6 of my co-workers all lose service at the exact same time (and we all have different phone models). That's how you let them know this is more than just a problem with YOUR phone. Also, request a trouble ticket be submitted.
ReplyDeleteWe have 3 lines with Verizon we lose service between 9 and 11.We have dropped calls all day.We just left Verizon on clack they suggested that we upgrade.The service is terrible but the bill went up.I asked them to explain that to me the response was our phones are doing it to.I cant wait until the contract is up so we can go yo ATT.
ReplyDelete